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FAQs

APP

What is the Sidecar Doughnuts App?

Sidecar Doughnuts App is our new loyalty reward app that allows an easy way to order and earn rewards.

Ok, How do I get started?  

Download the app from the App Store or Google Play store and create your account. You can begin using the app immediately.

What if I placed an order and my rewards haven't shown up in my account yet?

App orders and points for your loyalty program will be populated in your account within 10-15 minutes of order pick up.

How does Sidecar Doughnuts App work?

Earn 5 points on every dollar you spend online or in-store. You can then redeem for free food and drinks.

Why does the Sidecar Doughnuts app ask for my location information?

Your location information is needed to locate the restaurants nearest to you and make your search quick and easy.

What if I don’t have a mobile device or don’t want to have the Sidecar Doughnuts app on my phone?

You will be able to login on our website to manage your account, earn points, and claim rewards.  

How do you use my personal and purchase information?

We do not share your personal or purchase information. Purchase information is used to help us better provide you with offers and information you are interested in.

How do I earn points?

Simply open your Sidecar Doughnuts app when you check out, or scan the barcode on the bottom of your receipt to earn points. If you added your phone number to your account when signing up, you can provide your number to the cashier to earn points automatically. 

The barcode didn’t scan. What can I do?

Please take a photo of the receipt and send it in to the Sidecar Doughnuts team by using the ‘Need Help?” feature of the app. 

I have an account but didn’t have the Sidecar Doughnuts app with me when I purchased. Can I still earn points?

Yes! Be sure to save your receipt. Each receipt has a Sidecar Doughnuts barcode that can be scanned to earn your points for your purchase. See above for how to scan.

How do I know how many points I have earned?

You can check your account balance at any time by opening the Sidecar Doughnuts app and tapping “Rewards” in the bottom menu of your screen. You will see the points meter and how close you are to reaching a reward. You can also tap “Inbox” to view any rewards you have earned.

Do I earn points for large/catering orders?

Yes! You earn 5 points for every dollar spent.

My receipt was for higher than the points I received, why?

You earn points on all pre-tax sales and not the receipt total, which includes tax.

Can I give the cashier my phone number to apply points to my account?

Yes.

Besides points, are there other ways to get free food and discounts?

From time to time we provide special rewards and offers for our members. Be sure to open our emails and check the “Inbox” section of our app so you don’t miss any offers or rewards!

None of these situations apply and I still don’t know why I didn’t earn points. What can I do?

Please log into the Sidecar Doughnuts app. Select the ‘More’ section on your menu bar, and tap “Need Help?” and complete the auto-generated email by explaining your situation, location you visited and receipt number. We will respond within 5 business days to help resolve your situation.

I earned a reward, how do I redeem it?

To redeem, follow these simple steps: Open the Sidecar Doughnuts app before paying the cashier, select the Rewards tab, select your Reward, then tap redeem. Confirm the amount by tapping “Yes” in the pop-up screen. Your reward will be applied to your order. A code will appear on your device. The cashier will enter the code when you pay.

My purchase total is less than my reward. Can I redeem part of the reward now and the rest later?

Yes, you can use partial rewards. 

If I earn more than one reward, can I save them and use them later?

Rewards can be saved and stored for a future visit.

I have multiple rewards, can I apply them all to one purchase to cover the cost of most of my purchase?

You can only redeem one reward per transaction. Redeeming two or more rewards in a single purchase is not allowed.

Do my rewards expire?

Yes, all rewards expire, although we do our best to give you enough time to redeem. You can check your account for current rewards and view expiration dates.

I purchased a Sidecar Doughnuts gift card, Can I earn points?

Purchasing gift cards does not earn points. However, if you have a gift card and wish to use it to pay for your order, you can receive points for such purchases.

Why does the Sidecar Doughnuts app ask to use my camera? And can I turn it off?

In order to earn points with the barcode, your device camera is needed to view and scan the barcode. You can turn off the camera in your settings but you will need to manually enter the barcode numbers each time you wish to earn points for purchases.

My app is frozen and won't advance to the next screen. What do I do?

Try logging out of your account and then closing the Sidecar Doughnuts app on your device. Restart the app and begin using it as usual. If the problem persists, select the “Need Help” tab in the app main. Provide details of your technical difficulty and submit. 

None of these situations apply and I still don’t know why I didn’t earn points. What can I do?

Please log into the Sidecar Doughnuts app. Select the main menu by tapping the list icon in the upper left corner of your screen and tap “Need Help?” Select the appropriate button and complete auto-generated email by explaining your situation, location you visited and receipt number. We will respond within 5 business days to help resolve your situation. 

ORDERING

HOW DO I PLACE AN ORDER AHEAD OF TIME FOR PICK-UP?
DO YOU OFFER CURBSIDE PICK-UP?

Unfortunately, due to store volume and staffing limitations, we are not able to accommodate curbside pick-up.

HOW DO I PLACE AN ORDER FOR DELIVERY?

While we do not offer an in-house delivery service, all our locations are on the delivery platforms outlined below. As these services do have specific areas to which the can/cannot deliver, please be sure to place your order from the Sidecar nearest you:

 

COSTA MESA

Postmates

 

SANTA MONICA

Postmates (Every Day)

GrubHub (Mon-Thur ONLY)

UberEats (Mon-Thur ONLY!)

 

TORRANCE

Postmates, GrubHub, UberEats

 

DEL MAR

Postmates, GrubHub, UberEats

WHAT IF I NEED MORE THAN 4 DOZEN DOUGHNUTS?

Due to the way we operate (frying in small batches throughout the day), typically the largest pre-order we are able to accommodate is 4-dozen. That said, depending on the day/time you are ordering for, we can sometimes handle more than that. PLEASE CONTACT THE SHOP NEAREST YOU with the details of your request, and someone from the management team will get back to you ASAP.

DO YOU OFFER DISCOUNTS ON LARGER ORDERS/BY THE DOZEN?

We do not. Due to varying flavor prices, all doughnuts are priced individually, no matter the size of your order. However, we do offer our “The Sidecar Classics Box,” “The Sidecar Seasonals Box,” and special monthly variety boxes at slightly discounted prices – head to any of our location’s menu page for more details.

CAN YOU CATER MY WEDDING/OFFICE PARTY/BIRTHDAY/EVENT?

Unfortunately, at this time we do not offer any sort of on-site catering. If you are interested in simply serving our doughnuts at your event and are able to pick them up from one of our shops, please CONTACT THE LOCATION NEAREST YOU/YOUR EVENT with your request, and the management team will let you know what is possible!

DO YOU DO DOUGHNUT CAKES / DOUGHNUT WALLS?

We think they are super fun(!), but we do not do doughnut cakes. In the event that you would like to construct a cake made out of our doughnuts on your own, please go ahead and place an order for pick-up using one of the methods outlined in the “How Do I Place An Order Ahead of Time for Pick-up” question/answer above.

WHAT ABOUT MINI DOUGHNUTS?

We love everything mini (um, mini pigs, what?!), but so sorry, we do not offer mini doughnuts. However, might we suggest our Buttermilk Drops?

 

Our buttermilk and nutmeg cake drops, dipped in house made vanilla bean glaze, are available by pre-order ONLY. Please contact the Sidecar nearest you via phone or email with your order request.

CAN I ORDER CUSTOM LETTERS/NUMBERS/COLORED DOUGHNUTS?

As much as we would love to, we are not able to do any sort of custom doughnuts. We only offer what is on our current daily/monthly menu.

I DON’T LIVE IN SOUTHERN CALIFORNIA ­— DO YOU SHIP DOUGHNUTS?

Due to our commitment to freshness, we do not ship our doughnuts. But hey – what a great excuse to visit Southern California!

MENU / NUTRITION / ALLERGY INFO

WHAT ARE TODAY’S FLAVORS?

We offer a selection of daily flavors that are available year round, as well as rotating seasonal New seasonal flavors change the first of the month and run for either one or two months at a time. Please visit the MENU page to see what we’re currently offering!

DO YOU HAVE NUTRITION INFO ON YOUR DOUGHNUTS?

We do not have nutritional information available on any of our products. However, we can tell you that we only use the highest quality ingredients possible, never use any preservatives or artificial flavors, and make pretty much everything right in house!

DO YOU HAVE GLUTEN FREE OR VEGAN OPTIONS?

We offer a weekly gluten free flavor, as well as a monthly vegan doughnut! Our gluten free option changes every Monday, and our vegan flavor changes the 1st of each month. You can always find the current and upcoming flavors for both our vegan and gluten free flavors on the menu pages on this site.

 

Our gluten free doughnuts are made with potato flour, rice flour, and tapioca flour. Depending on the flavor, some are also made with almond flour/extract – please be sure to ask your friendly doughnut server if the weekly flavor contains almond flour/extract if you have any allergy concerns!

 

Please note that we are NOT a gluten free/vegan facility. While our gluten free/vegan flavors are made with 100% gluten free/vegan ingredients, they are prepared in the same workspace and fryers as our regular doughnuts.

WHAT KIND OF OIL DO USE TO FRY YOUR DOUGHNUTS?

We fry all our doughnuts in organic, sustainable palm oil.

DO YOUR DOUGHNUTS CONTAIN NUTS/DAIRY/EGGS/SOY?

Our doughnut flavors change often, which means the ingredients we use change often as well! If you ever have anyfood allergy or sensitivity, please be sure to ask your friendly doughnut server about how specific flavors are made in order to ensure you avoid any ingredients of concern. But to help get you started:

 

All of our doughnuts – other than those specified as “vegan” – contain eggs and milk products.

 

Many flavors are made with almond flour or almond extract, and we do often feature monthly specials with other nut products. If you have allergies or sensitivities to any type of nut, please ask if the flavor you’re looking to order may contain any.

 

Many of our doughnuts do contain trace amounts of soy, so, again, be sure to inquire before ordering if you have any issues with soy.

RETAIL

DO YOU HAVE GIFT CARDS?

Yup! We have gift cards available in any denomination at all of our locations – come on in and see us to pick one up! If you do not live in the area, and would like to order a gift card for someone who is, we offer both electronic and regular gift cards via our ONLINE STORE.

CAN I HAVE ONE OF THOSE COOL HATS/TEES/COFFEE MUGS/ETC. SHIPPED TO ME OR A LOVED ONE?
I LOVE YOUR COFFEE — CAN I BUY IT FROM YOU BY THE BAG?

Why, yes, you can! We carry our own signature blend espresso as well as a rotating selection of single origin roasts available for purchase by the bag in any of our shop locations.

FRANCHISING & INVESTING

I WANT TO BRING A SIDECAR TO MY HOMETOWN — DO YOU FRANCHISE?

Thanks so much for loving us so much that you want to bring us to your hometown! However, we are not quite at the franchise stage of our business plan. When we get there, we will update the website with all the pertinent information.

IF I CAN'T HAVE A FRANCHISE OF MY OWN, CAN I INVEST IN SIDECAR?

Unfortunately, we also do not have any investment opportunities available at this time. But thank you for loving on Sidecar so much!

COVID-19

WHAT IS SIDECAR DOING IN RESPONSE TO THE CORONAVIRUS (COVID-19)?

In these uncertain and unsettling times, we’re so honored to know that our doughnuts are a source of true happiness. As such, we are taking every precaution necessary to ensure we are able to keep those smiles comin’ safely, and for as long as possible.

 

Our shops are following (and meeting!) all federal, state and local regulations & guidelines as they pertain to safety, sanitation, and the coronavirus (COVID-19). We are closely monitoring the situation from both a local and national standpoint, and are continually making adjustments in order to adhere not only to imposed regulations, but also to the needs of our team and customers. Following are the measures currently implemented across all Sidecar locations in response to the growing concerns related to the coronavirus (COVID-19):

 

We are encouraging all customers to order delivery and/or place their orders ahead of time for pick-up by calling their local Sidecar, via Postmates/UberEats/GrubHub (location dependent) in order to limit exposure to staff and other patrons.

 

Our shop doors will remain closed in order to closely monitor the number of guests in the store.

 

We have a “Doughnut Bouncer” working our doors, and are limiting the number of guests in each store to two parties (6 people total) at a time. We have also placed tape markings on the floor/ground 6-feet apart on which people need to stand while waiting in line.

 

We are sanitizing our shops every hour, and our registers are wiped down after each transaction. We are also providing hand sanitizer for both guests and staff.

 

Before each shift employees will have their temperatures taken and will need to complete a “symptoms check” form prior to starting their shift.

 

All of our front and back of the house staff are wearing gloves and masks at all times.

 

We are requiring all customers 2 years old and older wear a mask when inside our shops, as well as when OUTSIDE placing an order with a member of our team, picking up an order placed online/over the phone, and while standing in line. *Please ensure your mask covers your entire nose, mouth AND chin at all times!

 

We have implemented a detailed hand washing protocol that requires staff to wash their hands regularly.

 

We have installed plexiglass shields at our registers as well as at our pick-up tents/areas.

 

We have temporarily removed outdoor seating areas.

 

We have temporarily discontinued our sampling program.

We have temporarily discontinued use of reusable drink and dish ware, as well as our “bring your own mug” program; and are only using to-go/disposable containers.

 

All items from our customer coffee stations including plastic utensils, napkins, straws, milks & creamers, sugar packets, etc. are now kept behind the counter and available by request only.

 

Water dispensers have been temporarily removed from our service counters.

 

Staff cell phone use has been limited to work-specific calls/texts only, and all staff are required to wash their hands following CDC guidelines after each time they use their phone.

 

As we make additional changes, we will update this list as well as share as much information as possible via our social channels. Thank you so much for your ongoing support during this time!

ARE ALL OF YOUR SHOPS STILL OPEN?